Returns & Exchange Policy

 At Norfolk Canoes we hope that you are satisfied with order and never need to return anything, however should you need to, we aim to make the return and exchange process as easy as possible. The following returns policy applies only to orders placed online or by mail-order.

Items can be returned for refund within 30 days of receiving your order. All returned items must be in new/unused condition, in new/unused condition, in undamaged original packaging and fit for re-sale. Refunds will be for the cost of the items returned and does not include the cost of the original post and packaging.

Need to Return an Item?

We are unable to offer exchanges — refunds will be issued against any items returned to us.
If you require an alternative size or product, please place a new order for the required product(s) and then return the original item(s) to us separately.

To return an item for a refund, please follow these steps:

 1.  Print and fill out our Order Returns Note.
 2.  Ensure the item(s) are re-packaged securely, so that they're protected during shipping.
 3.  Attach the address label from the returns note to the outside of the package.
 4.  Include the remainder of the returns note inside the package.
 5.   Return the package to us by post or a courier of your choice.

Please Note — You will be responsible for the return shipping costs.

Need a Refund?

 We will refund the original purchase price paid for each item returned to us, provided they meet the criteria outline above.
Where applicable, the standard delivery cost of your order will be also refunded.

Have you Received a Faulty/Incorrect Item?

If any part of your order is incorrect or faulty, please contact us on 01603 747139 or email us using sales@norfolk-canoes.co.uk and a member of our team will be able to assist you further.