Terms & Conditions
Updated January 2018
This website is operated by Norfolk Canoes (referred to as "Norfolk Canoes/Norfolk Canoes Ltd/we/our/us"). As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make Online, Email or by Telephone ("use/using") is subject to our terms and conditions below.
Please: Read through these terms and conditions carefully before using this website and print a copy for future reference.
1. Terms and Conditions of sale and web site use for Norfolk Canoes Ltd.
- We reserve the right to change these terms and conditions at any time. Any changes will take effect when posted on this website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
- If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.
- All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
- The 'confirmation' stage sets out the final details of your order. You will be viewing this in a secure server screen. When you place your order you will be sent an automatic confirmation email.
- Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. See Section 6 and 7 below.
- We do not file details of your order for you to subsequently access via this website. Please print out these terms and conditions and the order confirmation for your own records. You will need the 'Order Reference Number' on the 'Order Confirmation' for any correspondences with us regarding your order.
- Orders placed through this website can only be delivered to customers in mainland UK, Northern Ireland, Republic of Ireland, Channel Islands & Isle of Wight. Deliveries to Isle of Man, Scilly Isles, Orkney, Shetland and Scottish Islands & BFPO addresses we will contact you with delivery options & costs.
- Delivery charge is shown in the Shopping Basket and relates to the goods in the Shopping Basket. Be sure to select the correct delivery region to determine the exact delivery cost.
- Delivery times are estimates based on years of experience; we do not offer a guaranteed timed delivery service. Our overnight service works well for the core more densely populated areas of the UK however more remote less densely populated areas will not be covered by a next day service. Delivery of canoes and kayaks is classed as “ugly freight” because mechanical handling and automatic parcel processing cannot be used; therefore a delivery time of 3-5 working days is more realistic. For remote location that delivery time will be dependent on the local courier’s ability to onward ship the goods. Not all areas of the UK are serviced by vehicles that can handle canoes and kayaks. Online orders can be tracked online using the courier’s website – tracking details will be provided. We make every effort to deliver goods within the estimated time scales. The default delivery position is defined in the Consumer Rights Act 2015.
- We do not offer a Saturday delivery service because they usually fail.
- Norfolk Canoes uses a reputable national courier service with a good track record.
- Carriage charges on International (Non-UK) orders are shown as Zero on the Ordering system. Complete your order fully and we will contact with the total cost (including Carriage) before processing your Order.
4. Receipt of goods.
- The goods you have ordered will be sent to the delivery address notified and will require a signature from the person receiving the goods. That can be the purchaser or someone acting for the purchaser.
- Before accepting and signing for the delivery check that the goods are in good condition. If any obvious signs of damage are visible, sign as "Received Damaged" or decline the delivery and tell the courier to "Return to Sender".
- We will process your payment when your order is ready for despatch or you have agreed to the supply lead time offered. Any item with a long manufacture or lead time will require the payment of a deposit or full payment. Special orders that are not part of our standard stock range that are manufactured exclusively to satisfy your order will require a minimum 50% deposit. These special non standard products will attract a re-stocking fee of 30% if the order is cancelled after the product has been produced to satisfy your order.
- The price you pay is the price displayed in the website-shopping basket at the time you place your order. We reserve the right to decline the order if a significant pricing error or manufacture or supply price uplift has taken place without our knowledge. In such an instance we will contact you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling the order. If we are unable to contact you quickly we will not process the order and try again to contact you.
- Payment can be made by credit card or debit card online and will need to be able to verify the payment through your card issuer’s verification system. All payment card details are entered on a secure server provided and operated by a certified e-commerce provider. All card and personal information is encrypted. No unencrypted information is kept on the secure server. Norfolk Canoes does not have access to and therefore does not retain your payment details.
- For international (Non-UK) orders fully complete the online order form and submit. We will contact you advising the full cost including shipping, secure your acceptance of the total. Payment by bank transfer will be required before your order is shipped.
- All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise. VAT will be deducted at time of process for those areas that are VAT exempt.
6. Returns policy.
- You must notify Norfolk Canoes if you decide to return your order by telephone, in writing or by email within 14 days of receipt and physically return the goods within 28 days of receipt.
- All non-warranty product returns (excluding our despatch error) can be exchanged or refunded provided the product is returned in the supplied condition. Supplied condition means unused, in its original undamaged packaging and fit for immediate re-sale. Postage or carriage charges for returning non-warranty products are borne by the consumer.
- Notification of intention to return goods made after 14 days from receipt incur a 15% restocking charge (excludes warranty returns).
7. Cancellations policy.
- Cancellation of an order for standard range products made before despatch will incur no cost to the consumer.
- Cancellation of bespoke or made to order products not included in our standard range of products must be notified without delay and wherever possible before such products are manufactured or produced. Cancellation after product production will incur a 30% restocking charge which will be deducted from the bespoke product deposit.
8. Changes to product specification.
- Manufacturer specifications may change without Norfolk Canoes being notified. Product supplied will always be the manufacturer’s current specification.
- When we are advised a product specification has been superseded we will update the web page accordingly and existing stock to the old specification will be moved to clearance if appropriate.
- All sizes and measurements are those provided by the manufactures, we try to make sure that they are as accurate as possible.
9. Purchase of Knives.
- You cannot purchase knives through this website. If you can, please advise us as it will be a product coding error.
- You must be at least 18 years to purchase any knife in store.
10. Privacy and personal data.
- We will not share, sell or transmit any of your personal data with any other entity or party unless required to do so to complete the delivery, the courier will need address, contact tel number and email or in exceptional cases as instructed by HMRC or the Police.
- Furthermore some details will be shared with our wholly owned sister companies to permit a Click and Collect purchase. We would need to pass your name, contact details and the payment status of your order so that the sister company can confirm your right to pay any balance and collect the purchase. If a balance is to be paid that can be processed most securely by using the credit or debit card chip and pin facility at the collection point.
- It may be necessary to supply a manufacturer with your name and contact details so that a warranty claim can be processed properly but we would get your permission before passing on your contact details.
- Orders placed online are not processed by us but are processed by a certified ecommerce provider. Norfolk Canoes cannot be held responsible for any failure in data security attributed to the certified ecommerce provider.
11. Intellectual property images, content and illustrations.
- Norfolk Canoes is the owner or licensee of all intellectual property rights contained in the website. All text, information, graphics, interfaces, photographs, video and other material available on the website are protected by copyright, trade mark and other proprietary and intellectual property laws.
- All illustrations and images on this website indicate general design, shape, function and are advisory only.
- Nothing in these terms and conditions grants or is intended to grant any right, title or interest in the website or any intellectual property rights contained therein.
- Third party cookies are deployed to enable other functions like viewing video content on You Tube and we have no control over such cookies.
- We take no responsibility for any content revealed on the web by following any link away from this website.
- The laws of England shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
- Norfolk Canoes shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
- These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations. Understandings and agreements between you and Norfolk Canoes relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Norfolk Canoes for your use of this website.
14.The Consumer Contracts Regulations 2013
- This regulation replaces the Distance selling Regulation. These Terms and Conditions are designed and written to ensure we comply with requirements.
- One specific requirement is Terms and conditions are to be communicated on a durable medium.
Print these terms and Conditions and retain with your order confirmation.
15. E&OE (Errors & Omissions Exempted).
- Every care has been taken to ensure the accuracy of the information provided on this website and it is constantly being updated as products and prices are updated. If an error or omission is revealed during the purchase process or at any other time neither the seller nor purchaser can be forced to enter an inaccurate contract.
16. Contact Details.
- Norfolk Canoes
Unit A Eastern Court
Ernest Gage Avenue
Longwater Business Park
- Contact Number: 01603 747139
- Email Address: firstname.lastname@example.org
17. Company Details.
- Norfolk Canoes Ltd
- Company Registration No 06852129
- VAT 100 4377 64